auf >Neues und Ankuendigungen (Englisch)< wurde geschrieben:

We always want to provide the best customer service to our players that we can, so when our response times aren't what we'd like them to be, we want to let you know what we're doing about it and what to expect in the coming weeks. Our response times to your tickets have not been as fast as we would like due to a challenging work schedule along with some open positions currently being filled. We have temporarily brought in several agents to help with the ticket queue while we work on more permanent hiring in the coming weeks. Until that hiring is complete, though, you can expect a slower response time to your issues. We will do our best to be as fast as we can, and we appreciate your business.