auf >Neues und Ankuendigungen (Englisch)< wurde geschrieben:

In recent weeks we have been experiencing a slowdown caused by technical issues that has impacted the ability of our Customer Service agents to respond in a timely manner to your in-game issues, and we want you to know that working to resolve these technical issues is our highest priority. We know that you have been waiting longer than you would expect to hear back from us, and we are working to return our ticketing system to a more responsive experience as quickly as possible.